Terms and conditions
Last updated October 2026
Subject of terms
These terms and conditions apply to the services set out on the GMG Ltd website and this portal, or contained within any of its advertising brochures, and relate to any course, activity, event, programme or expedition between us, "GMG Ltd", and you, the "client". All references hereafter to any course, activity, event, programme or expedition will be referred to as the "activity".
About us
All activities advertised on our website and this portal are operated by GMG Ltd:
Glasgow Medical Group Ltd C/O 80 Main Street Alexandria Glasgow Scotland G83 0PBGlasgow Medical Group Ltd (GMG Ltd) is registered in Scotland with company number SC648801.
How to book
To make a booking you can use this portal, or contact us by telephone or email. We will confirm your booking by email, detailing:
- Date(s)
- Time
- Location
- Nature of activity
- Costs
- Specific joining instructions
- Negotiated obligations or responsibilities of either party, where applicable
Your bookings, quotes and invoices can also be seen at any time in your portal account.
Costs
All costs advertised are inclusive of all expenses incurred by GMG Ltd unless otherwise stated. Costs do not include any expenses which may be incurred by the client.
Invoices
Standard payment terms are 30 days from the invoice date. However, for event medical cover, full payment is required prior to your event start time to secure your staffing and equipment. Alternative credit terms must be agreed in writing in advance. Late payments will incur statutory interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts Act 1998.
It is important to check the details on the invoice when you get it. In the event of any discrepancy, please contact us immediately. If any details are incorrect, please tell us within 7 days of receiving the invoice. Where a deposit is requested, it will be agreed between GMG Ltd and the client before the booking is confirmed.
Course certificates or any other article of attendance or course material will not be released until payment has cleared.
Payments
Payment can be made by direct bank transfer to our business account, using the details on your invoice. Please note we no longer accept cheques.
Cancellations by us
You are entitled, if appropriate, to be compensated by GMG Ltd for the non-performance of any contract except where:
- The activity is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you are informed of the cancellation in writing 7 days prior to your activity.
- The activity is cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.
- Force majeure: GMG Ltd will not be held responsible for any delays or alterations to any activity caused by illness, weather, strikes, war, terrorism, political events and any other circumstances clearly beyond our control.
We do, however, reserve the right to cancel any activity at any time. Should such a cancellation occur, other than in accordance with the paragraphs above, GMG Ltd will offer an alternative activity and you can choose whether to accept the alternative or a refund. The alternative activity should be of at least the same standard as the one you booked or, if it is of a lesser standard, you will be refunded the difference in price between the original activity and the alternative.
Cancellation by you
You are entitled to cancel your booking within 7 days of receiving your booking confirmation. In addition, you or any member of your party may cancel your activity at any other time. As we start to incur costs from the time the contract is confirmed, the following cancellation fees apply:
| Notice given | Cancellation fee |
|---|---|
| More than 30 days | No charge |
| 14 to 29 days | 10% of cost |
| 7 to 13 days | 50% of cost |
| Under 7 days | 75% of cost |
| 24 hours or less | 100% of cost |
If you cancel any activity within 7 days of the activity and your deposit is forfeited, you may rebook on an alternative date and we will keep the deposit as part payment for that alternative date.
Prices and surcharging
Even though our prices are accurate on the date published, we reserve the right to change any of those prices.
Late payment
In the event of late or missed payments, GMG Ltd has the right to withhold and/or cancel any certification undertaken by the client until payment is made in full. An administration fee of £40 may apply.
Health and safety
GMG Ltd has a Health and Safety policy. All of our UK activities are risk assessed. For details of our risk assessments, please contact us.
Our insurance
GMG Ltd is insured, including Professional Indemnity and Public Liability insurance. Our insurance is underwritten by Markel Direct.
Health and fitness
Any client suffering from any mobility impairment, illness or disability, or undergoing treatment for any physical or pre-existing medical condition, must declare the true nature of that condition at the time of booking. It is the client's responsibility to make arrangements for any medication or other treatment which may be required during the activity. Any failure to disclose such a condition will be a breach of these booking conditions and may result in that person being excluded from the activity, in which case all money paid will be forfeited.
Clients must make sure they are familiar with the physical requirements of their booked activity. Whilst we can provide advice and guidance, it is the responsibility of the client, or if under 18 their parent or guardian, to ensure that they are sufficiently fit and competent to complete their chosen activity. GMG Ltd reserves the right to withdraw any person from any activity at any stage without refund should that person's physical condition seriously impede or endanger the health and safety of themselves or others.
We reserve the right to decline the participation or attendance of any client who, in the opinion of the designated GMG Ltd instructor, is not fit enough to complete the activity. Should that person wish, or be forced, to make other accommodation and travel arrangements, GMG Ltd will not be liable for any costs incurred.
Age
Only persons aged 16 and over may take part in an activity which is made publicly available. Persons younger than 16 may only take part in activities privately arranged by GMG Ltd, and must:
- provide written consent from a responsible adult (parent, guardian or carer);
- be transported to and from the venue by their responsible adult, or an adult nominated by their responsible adult; and
- be fit, competent and deemed mature enough to complete the chosen activity.
GMG Ltd reserves the right to refuse a minor the right to take part in any booked activity should we suspect a possible breach of these conditions.
Your responsibilities
Clients must accept personal responsibility for any additional expenses incurred through their own lack of punctuality, carelessness, competence, negligence, illness or lack of fitness. The client shall reimburse GMG Ltd for any loss or expense reasonably incurred.
In all of our activities, customers must follow the instructions and guidance given by the designated GMG Ltd staff member, provided they are reasonable and safe. The safety of our customers is our paramount concern, and responsibility for any safety decision ultimately rests with the allocated GMG Ltd staff member. All clients, or if under 18 their responsible adult, will be asked to sign a declaration agreeing to carry out such reasonable requests by GMG Ltd staff.
Should any client commit any illegal act within the statutory definitions of the UK or, if abroad, the host country, or behave in a disruptive, threatening or abusive manner likely to cause alarm, harassment or distress to any person, or danger to another person or property, we may end your activity or travel arrangements without any liability on our part. Should this happen, you may become responsible for your own travel arrangements home, and we may make a claim against you to recover any costs incurred by us and may also start criminal proceedings.
We reserve the right to decline the attendance of, or remove from an activity, any individual whose behaviour is, in the opinion of the designated GMG Ltd staff member, unacceptable.
Limitations of our liability
We are obliged to take reasonable care to provide any service or facility that we advertise. Should you wish to make a claim, you should show that reasonable care was not taken in our provision of services or goods.
Baggage and personal effects brought onto any activity are at all times the responsibility of the customer, and we accept no liability for their damage or loss.
GMG Ltd reserves the right to charge the client for any damage caused by any deliberate act, negligence, recklessness or wilful omission to any property or equipment belonging to our company, its agents, suppliers or providers.
Data protection
GMG Ltd is registered with the Information Commissioner's Office, registration ZA754303, and complies with UK GDPR and the Data Protection Act 2018. Our privacy notice explains how we use your information.
Intellectual property
For the purposes of these terms, "content" means any information, data, communications, software, photos, video, graphics, music, sounds and other material and services that can be viewed by users on our website or this portal.
All content presented to you is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of GMG Ltd and/or its affiliates. You may only use the content as expressly authorised by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit or distribute any documents or information from our website or this portal in any form or by any means without prior written permission from us or the specific content provider. Any unauthorised use of the materials may break copyright, trademark and other applicable laws and could result in criminal or civil penalties.
All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of GMG Ltd or its affiliates. All other trademarks or service marks are the property of their respective owners. Nothing in these terms grants you any right to use any trademark, service mark, logo and/or the name of GMG Ltd or its affiliates.
Use of materials you send us
Subject to our privacy notice, any communication or material (other than personal data) that you send to us, whether by email, post or other means, will be treated as non-confidential and non-proprietary. While you keep all rights in such material, you grant us and our agents and affiliates a non-exclusive, paid-up, perpetual and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify and otherwise use it for any purpose, in any form or medium.
We respect the intellectual property of others, and we ask you to do the same. If you believe your copyright, trademark or other property rights have been infringed by material on our website or this portal, please send us a written, signed notice that:
- Identifies in sufficient detail the copyrighted work you believe has been infringed.
- Identifies the material you claim is infringing it.
- Gives information reasonably sufficient for us to contact you (email address preferred).
- If possible, gives information sufficient for us to notify the owner or administrator of the allegedly infringing content (email address preferred).
- Includes the statement: "I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorised by the copyright owner, its agent, or the law."
- Includes the statement: "The information in the notification is accurate and I am the copyright owner or am authorised to act on behalf of the owner of an exclusive right that is allegedly infringed."
Send it to: Director, Glasgow Medical Group Ltd, at the address above.
On receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials without liability to you or any other party, and the claims of both parties will be referred to the Intellectual Property Office in accordance with UK copyright law.
Complaints
Please contact GMG Ltd, preferably in writing, within 28 days of the activity. If you do not tell us within that period, this may affect our ability to investigate your complaint and the way it is dealt with.
Law, jurisdiction and disputes
The construction, validity and performance of this contract, and any claim or dispute arising from or related to it, is governed by the non-exclusive law and jurisdiction of the courts of Scotland, England and Wales or Northern Ireland, depending on where the client made the booking (this includes bookings made online).